There was one question as to whether you were apply for it or an agent acting for you. CC Help Jenn endobj Q. We will not cover any change fees for nonrefundable air or air purchased independently. I guess I should have asked if I had to go thru. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. No. I just requested a refund for my Royal Caribbean cruise. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? All taxes and fees will be refunded back to original form of payment. We paid for the trip and had trip insurance. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . So it will all take time. Celebrity Infinity sailings have been canceled through 2022. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Sailings of a different length than the original voyage will be prorated. Florida. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. I guess they have not processed the cancellation yet! They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? Not sure why. It seems as if I do not. I went ahead and called her to confirm that. If your cruise has been cancelled. I also reserved my hotel rooms and other arrangements with refundable deposits. We used the link in the email to request refund instead of FCC. My results were exactly the same. How can I cancel and receive a Cruise with Confidence FCC? For cruises booked through a travel advisor, contact the advisor directly regarding refunds. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. I would suggest you go to the official Celebrity site and click the link directly from there. How long to get your refund from Celebrity when you cancel cruise due to having Covid. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? From August 2022 Travel + Leisure, published by TI Inc. Affluent Media Group, a Dotdash Meredith company. Checked with TA and was told to check with them after 30 days. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. We have still heard nothing but weregiven amounts etc over the phone. Started August 27, 2021, By Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Also, will the taxes/fees and port expenses be refunded? Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. The cruise is still showing in our account on website when we log in. March 28, 2012. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. CC Help Jenn 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . How are Non-Refundable Deposit bookings impacted by this policy update? If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Photo Credit: Wandering views / Shutterstock. Plus X refunded and cancelled the shore excursions as well. Is there a way to figure . I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Celebrity Cruises. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Which bookings are eligible for the Best Price Guarantee? The deadline to request a transfer is May 4, 2022. Where does Celebritys original Best Price Guarantee apply? He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Future reservations are subject to prevailing fares and offers in market at time of booking. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Celebrity has postponed the restart . Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? When does myGlobal Suspension or Cruise With Confidence FCC expire? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. CC Help Jenn Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. It took about two weeks from the time I cancelled until I got my refund. Captain's Club members may call (844)418-6824. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. By The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. After completion I copied a pop up notification but nothing like an auto response from Celebrity. CruiseCare is designed and intended for US residents only. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. We received our credits within a week. Celebrity Cruises: 30 business days. x=rF?LI Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. 0:00. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Yes. Holland America: Approximately 60 days. B0MLG6X;/S]7g0t"kM#jk?u7^ One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Q. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Several of us canceled due to a friend getting cancer. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. (Applicable to US guests only.). On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Will I still get the same perks when I rebook a new cruise? Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. 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