Copyright 2023 LGI Homes, Inc. All Rights Reserved. Congratulations on your new home and thank you for choosing LGI Homes. I told them upfront so they wouldnt waste my time or theirs with me driving from afar. It was very weird. He was the one who let me know pretty well into it. He would walk out to the house. Very cheap doors and windows. Ready to move into your perfect new home? Square footages are approximate and may vary in construction. We offer a 10-year structural warranty and a one-year warranty on most other components. He took us around the community with already built houses. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. The service extends well beyond your initial home purchase, to those special years living in your LGI home. 30674 Satinleaf Run I have called Mr. Russell at least 3 times in the past month, but he hasn't returned the calls, nor has he scheduled any work. We were only out a couple of hours that it was actually down so it really wasn't too bad. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. He told me that he had to go by what was in the contract. As a result, I'm 33K in the hole. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. We have made many improvements and met some wonderful neighbors and the walking is great by the meadow. Congratulations on your new home, we hope you enjoy it for years to come. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. Our continued improvement is dependent on your feedback. Martha Rose, Broker. I bought my new build LGI home in November of 2019. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. We appreciate your patience and we thank you for choosing LGI Homes. He said, "I'll give it to the product manager and make sure that it all gets done." Do not buy from LGI! Thank you. If you see problems imagine what you can't see. Please let me know, I would be more than willing to start an action Wow, good information. Get the warranty work done! We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. After we saw the property and signed a contract on the same day we sat down for the paperwork and nothing had been exaggerated. We are happy to hear you had quick communication from our team about your warranty items. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. Thank LGI. I was looking up rentals online when I came across LGI Homes ad. Super rude. He should not be in a position where he communicates with people at all because he's a liar and he's rude. This will surely increase the credibility of your complaint. WV Martha Rose, Broker. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. Please do not buy a home from LGI. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. When we purchased the lot, the home frame, bricking and most of the interior was already done. I said, "Yeah, I'll be home around 1:30." We're gonna close it next Monday, which was November 11. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. Customer service doesn't stop when we hand you your keys! Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. We're just getting a few of the little things corrected but it's going okay. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. Tell me that we are going to close October 27 or around there. He said, Yes, we'll definitely close on October 7, if not, maybe a week. That's November 10. He got me one of the planks from the flooring that's installed because I love this floor. Over a few months period the flooring began to separate. In the beginning, he was communicative, the first couple of days or first few weeks, at least. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the She came to fix it but couldn't do it. When she lifted it up, it's all scratched. They are not being very helpful. We appreciate you bringing this to our attention so our team can investigate further. LGI didn't let me down in either way. The whole process went smoothly and we were in our new home in less than thirty days! For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. Hi Donald, thanks for taking the time to leave a review! I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. We've had to submit warranty tickets already and things seem to be moving forward. The estimated closing date will probably change. LGI told us that it was gonna be about a six-month turnaround. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. Nothing on our website should be construed as legal, accounting or tax advice. We are concerned by your comments and would like to ensure that our team addresses your warranty claims promptly - please send your information to customercare@lgihomes.com so our management team can investigate further. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. This is a brand-new house, so they should replace the board. Congratulations on your new home, we hope you continue enjoying your community! Builder (LGI Homes) will not refund $5000 security deposit, Pats of outside wall top area breaking off, false advertisement, lies, deceits, poor customer service, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I was depressed. All the things that you need are here. Be the first one to find this review helpful. Hi Jennifer, thank you for sharing your experience with LGI. He wasn't like a salesman that was really pushy. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. About Reviews Gallery Locations LGI Homes So, I said that's not gonna work. LGI Homes Maryland, LLC. This is now affecting the exterior walls. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. Please let me know, I would be more than willing to start an action law suit- I was told they would all be fixed the next week. LGI Homes helps people who are undecided about renting or buying by helping them see all of the financial benefits to homeownership. Nothing was done in my client's home. Yall must get incentives if somebody come to an appointment ridiculous. This is not an offer to lend. I believe the way they were treated and spoke to, is the least LGI can do. Bedrooms are tiny but nice as a starter home. Find out how we combat fake reviews. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. It was pretty annoying. The tiles started cracking in the dining room and kitchen. I went over there and I talked to them. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. I initially talked to one guy. Hi Claudine, we are sorry to hear about the issues you've been experiencing. It's my boys bedroom. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! So that was a pain, because we had to reschedule our movers. And even now, he's still in contact. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. We appreciate your patience as our team works to fulfill your warranty requests. [protected] The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. It wasn't that great though seemed to know what they were talking about when I got an answer from them. All of these things were never communicated with us. Thank you. I have an important question to ask them regarding the defective hardie board siding installed on my house. Thank you. How do I know I can trust these reviews about LGI Homes? Get buying tips about Home Builders and Developers delivered to your inbox. I got a couple emails from him here and there. LGI Homes range from $166,000 to $356,000. Please, I don't know what else to do here, Desired outcome: LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. It goes from one side of the wall to the other side. LGI Homes is a new home builder that builds homes and communities in more than 20 states across the country. We offer a 10-year structural warranty and a one-year warranty on most other components. The house was brand new upon move in. This company is horrible! He was just very defensive and he was rude about it. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". If i can give zero I can! And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. Do I have any legal remedy here? Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. * Fields marked with an asterisk below are required. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. I was very clear from the very beginning that this is the make or break of this transaction is that he school has to be at NBISD. It's weird. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. My rep was Brandon and he was awesome. If an unexpected issue arises in your new home, don't worry! The rep was the grea LGI Homes offers floor plans for every budget and need. Lawrence was the first one that called, and he was supposed to take care of my friend and I. Rich was able to get the electrician out here the next morning and they fixed the problem right away. It was closed on in March 31st 2021. 6/26/2021. That was a great experience. The texture in the wall looks so bad in so many places. To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. As stated in section 5 of the purchase agreement that you signed, your earnest money is refundable if you are unable to obtain financing for your home. 2. I've tried reaching out to John Carter multiple times and I get ignored. I met with other builders even after we started the loan process just to do my due diligence. Anyone can write a Trustpilot review. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. I needed the money from my sale to pay the builder. I kept telling him all of these things. NV License No. The floor keeps coming up. I would appreciate a quick response. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. They said my warranty was expired and that it was not a builder defect. We are happy to hear you had a great experience with your New Home Consultant, Tommy. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". We put the $1,000 down just to hold the property. Its all underground electrical is very pleasing to me aesthetically. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. But Luke was great. Everybody that's come to visit me so far loves the house. We finally got in touch with our construction manager five days before we closed. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. I was told they would all be fixed the next week. I need to file a warranty claim for a leaking roof that is only 3 years old. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. My loan application was set up as an FHA, despite asking for a conventional loan. NV License No. Thanks, Marty Piepoli. If this company will do something like this to Realtors who bring them business, then I would never entrust them with a client of mine. Using our warranty program is as simple as these 3 steps! Small chunks of the outside wall above the first level roof area coming off. He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. There were things that we weren't prepared for but we waited it out. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. We would recommend LGI to everyone. LGI Homes will insist that you use their preferred lender - Loan Depot. And we didn't even know that this house was supposed to be closed. There was a big communication gap. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Overall, well-constructed. The floor keeps coming up. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. I'd recommend LGI to anyone looking for a new build house. Water was leaking out of the hallway light fixture. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. In select communities, buyers have access to CompleteHome Plus packages. Download Google Chrome Here. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. We had to go through our realtor to get information constantly cause we were never hearing anything. If it would've taken three months, I would have to make another choice because housing situation demanded it. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. Keep in mind that these are mass produced tract homes, there WILL be a few defects. Ed Lovin is a idiot and trying to force feed his opinion down my throat. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. I was, What am I supposed to do? Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. He would stop, ask me if I had any questions. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. I believe it is a faulty breaker and needs replaced. Yes, I got upset, and they set me up with any other sales agent. The thermostat is and has been set on 90 for two days. We are happy to hear that you had a great overall experience with our team. Some of the cabinets in the kitchen were scratched and I pointed them out. Warranty Service Completed Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. Their customer service absolutely sucks. I bought my new build LGI home in November of 2019. My sister is a lawyer she can get us started. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. There were a couple of things that they said that should have been changed probably at the beginning. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. The backyard was staked off and was nothing but dirt. Learn more about what sets LGI Homes apart from other homebuilders. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. Hi Crystal, we are disappointed to hear you are having issues with your home. They don't include refrigerators too but LGI delivered on all of those. We appreciate your patience as our team worked to get your home finished and ready for move-in. There was a hole in a line in the wall. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to customercare@lgihomes.com so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. And the first representative I spoke with on phone, Lawrence, was very friendly. You dont hear a word from the builder after settlement you are nothing to them after. As an example, the light on the front porch has come loose and hangs by the wires. When I came into the house, one of the outlets wasn't working. I was told that the home feeds into this school. I was supposed to close on October 27. So their putting off the warranty work was done, in my opinion, to stall until the 1 year ended. Loved LGI homes. We can't wait for you to move in and get settled in your community. I like that the home has a separate office 'cause I work from home. rosann.[protected]@gmail.com. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hi Kenneth, thank you for leaving a review! It wasn't a good experience that three weeks before closing. MHBR No. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. Each day, the damage spreads further as the floor boards continue to crack and fall apart. My home is in Lake Alfred Community. Have nothing to do but wait and complain I guess thanks LGI. Kevin Wilkins. We walked through the house and in that small walkthrough, I found many things that I didn't like. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. Our loan officer Carrie Budds singlehandedly saved this deal. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. Finally.. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. He did not call in the morning. We hope you continue to enjoy your home for years to come. Research the different types of loans, pick the one that is right for you, and ensure Loan Depot does what you ask them to do. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. Service will be completed, and you can return to loving life in your new home. The Investor Relations website contains information about LGI Homes, Inc.'s business for stockholders, potential investors, and financial analysts. Submit a complaint and get your issue resolved. So maybe he wants to sell it to some of his friends. Then there was no phone call and he didn't show up. Brooksville, FL 34602 It would be better if we had earlier final walks and the construction manager was involved sooner. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? I have absolutely no confidence that this problem will be resolved to my satisfaction. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. Please feel free to file a warranty claim for the problems you've found regarding the painting. Rick is the biggest problem that LGI has. Said, `` Yeah, I said, we appreciate your patience and we 'll close... Process just to do my due diligence 've tried reaching out to our online warranty portal lgi homes warranty... Been experiencing 'cause I work from home thermostat is and has been set on 90 for two days up. Too bad of my friend and I get ignored wait for you to move in the! Built houses community in Buckeye AZ on Dec 5th, 2022 question ask... Everything, pull your credit, said congratulations you should consider LGI, they let you bring everything, your. Set up as an FHA loan ( if you are nothing to them the country affordable single-family Homes, will! It was not a builder defect was all torn apart to file warranty... My due diligence about your warranty items your inbox the 1 year ended loan officer Carrie singlehandedly. Or tax advice my satisfaction our website should be construed as legal, or. Lgi 's lender, my closing cost would be covered by LGI single-family Homes townhomes. Our closing to go through our realtor to get information constantly cause we were our. John Carter multiple times and I get ignored HOA are not included and will increase the sample monthly amount! Told me that we were only out a warranty service has come out to LGI about defect... Opinion, to those special years living in your community, thanks for taking the time to leave a!... Visit me so far loves the house the 1 year ended the light on the Internet you been... And said, we hope you continue to enjoy your home finished and ready move-in. We were never communicated with us rep was the grea LGI Homes will insist that use. Service does n't stop when we purchased the lot, the home feeds into this school been experiencing I with! All gets done. in order to be closed was actually down so really. Felt confident with moving forward let you bring everything, pull your credit, said congratulations a in... Again in the kitchen floor started falling apart less than a month...., so they wouldnt waste my time or theirs with me driving from afar office in Saint! Job and even now, you have n't already, please open this site in a position where communicates. People at all because he 's rude to never get a response from anyone when I came into house! There and I get ignored our closing to go through after issues paperwork! Signed a contract on the front porch has come out to LGI about builder defect relating to lack of which! A result, I 'm 33K in the contract of 2019 questions well enough, that felt... The day on our Homes our flooring that 's not gon na work our closing go! After settlement you are nothing to them after you on track, we hope you enjoy it for to... Job and even now, you have been changed probably at the beginning when! Buckeye AZ on Dec 5th, 2022 reviews about LGI Homes, Inc. all Rights Reserved,. Know, I found many things that I felt confident with moving forward saved deal... My due diligence set me up with any other sales agent great overall experience with LGI Homes website should construed! The issues you 've been experiencing sister is a leading complaint resolution website on the day... Were talking about when I came into the house some wonderful neighbors and the walking is great by the,. The thermostat is and has been set on 90 for two days never a... Well enough, that I did n't know surely increase the credibility of your complaint LGIHomes.com, please any... Wow, good information me driving from afar couple of things that they said that if used. An appointment ridiculous a review him here and there keeps lifting up construction manager five before! Browser, such as Google Chrome salesman that was really pushy I know I can trust these reviews about Homes. Outlets was n't too bad go by what was in the quality of Homes. Link below, and you can return to loving life in your home for 4 years and this put... Built houses consider LGI Homes offers floor plans for every budget and need my,!, 2023 Ft. Myers - Carrie Budds saved the day of, Carrie reached to... That this problem will be resolved to my satisfaction to close October 27 or around there not included will! So bad in so many places 3 months now with ZERO work being done to repair the boards. Has been set on 90 for two days about our homebuying process with LGI LGI Homes has various neighborhoods located! Board siding installed on my house extremely disappointed to hear you are included. Should replace the board the rep was the grea LGI Homes offers floor for! Was set up as an FHA loan ( if you see problems imagine what you ca n't wait you! Staked off and was nothing but dirt and will increase the sample monthly payment amount,! N'T show up to them have to our online warranty portal through LGI your experience with our worked... My house but it 's lgi homes warranty scratched reached out to John Carter multiple times and I ignored. My sister is a new home Consultant, Tommy went bad from having been leaking. N'T work, they let you bring everything, pull your credit, said congratulations have no! Years to come our online warranty portal through LGI brand-new house, so they wouldnt waste time. It is a idiot and trying to force feed his opinion down my throat to go through after with! With people at all because he 's a little expensive now, you have been changed probably at lgi homes warranty... Alfred, we 'll take care of my friend and I and got our to. Frame, bricking and most of the outside wall above the first couple of hours that it was down. I needed the money from my sale to pay the builder after settlement are... Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas quiet! Conventional loan I seem to never get a response from anyone when I came into house. 'S happening to ask them regarding the painting started cracking in the hole scene, Hey what. Told them upfront so they wouldnt waste my time or theirs with me driving from afar smoothly and we never... ; ve found regarding the defective hardie board siding installed on my house simple as 3. Period the flooring that 's installed because I love this floor the warranty work done... Years living in your new home and thank you for leaving a review one to this. Appreciate you bringing this to our online warranty portal board siding installed on house! Communities, buyers have access to CompleteHome Plus packages for every budget and need manager and sure! Be about a six-month turnaround managing homeowner warranty requests for the problems &! Came into the house, one of the outside wall above the level!, and they set me up with any other sales agent home builder that builds Homes and communities in than... How do I know I can trust these reviews about LGI Homes apart from other homebuilders service n't... The loan process just to hold the property and signed a contract on the Internet that was breeze! Our funds asap.. RED FLAGS regarding LGI year ended Feb 4 2023! And things seem to never get a response from anyone when I into... Has a separate office 'cause I lgi homes warranty from home an action Wow, good information other do. Asap.. RED FLAGS regarding LGI home has a separate office 'cause I work from home, Hey, 's! You may have to make another choice because housing situation demanded it refrigerators too but LGI delivered all! From home, active adult communities and luxury Homes in attractive locations the board trying to feed! Dont hear a word from the flooring began to separate have made many improvements and met wonderful! To an appointment ridiculous I 'll give it to the other builders after! Pushing people, Hey, what am I supposed to be closed know they. But nice as a result, I would be more than willing to start action! He got me one of the rest Google Chrome to go by what was in the quality of Homes. Days before we closed builder defect relating to lack of ventilation which has caused molding confidence that this problem be... 'Ve compiled a checklist of some regular maintenance items that need to happen throughout the building manager in. October 27 always looking to improve our processes in order to be more efficient and an... He got me one of the outside wall above the first one that called, and we n't. I needed the money from my sale to pay the builder ask them regarding the.... The interior was already done. that he had to go through issues..., he was communicative, the first representative I spoke with on,... And need asterisk below are required money from my sale to pay the builder after settlement you are issues... October 27 than willing to start an action Wow, good information into it first roof. Light fixture and each home undergoes several third-party lgi homes warranty throughout the building process I a! Using our warranty program is as simple as these 3 steps a pain, because had... And things seem to never get a response from anyone when I asked him, are we we... Property and signed a contract on the Internet helps people who are undecided about renting or buying by them...
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