Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Partial cancellation and changing your ticket for journeys outside of the UK. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. We charge a 10 fee to refund all Season Tickets. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. I think if you had something in writing that shows. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Consequently, the request for the right of withdrawal cannot be taken into account. Already ordered tickets for delivery? If there are any inconsistencies, please refer to this specific section only. One Railcard will be issued and may only be used by the same two people travelling together. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA We help customers across Europe make more than 172,000 smarter journeys every day. Same train, same route - just more tickets. If your child was under 16 when you bought the Railcard, they can still travel at the discounted child fare throughout the validity period of the one-year Railcard, even if they turn 16 during that time. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. If you have any comments about a specific rail journey please contact the train company that provides the service. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. We are represented by over 50 nationalities across five locations. The minimum fare is subject to change during the validity of yourRailcard. You can manage your UK coach booking with National Express through us. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. It would also be really handy to have your booking reference available to help us find your journey. Youre also agreeing that the card you pay with is yours (i.e. How do I change my personal details? The Railcard does not become your property. To create your account, you must give us correct information and keep it regularly updated. Other common thetrainline.com email patterns are [first] [last] (ex. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. It should have offered to rebook you on another train or given you a refund. 2 views | 334 similar | 0 following. Call-back available NO. This is the main email address for your Google Account. Discounts apply to services in the Network Railcard area only. Know any other ways to contact The Trainline? Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. Call us between 08:00 and 12:00 on Saturday. The group must travel with at least one of the Railcard holders throughout the journey. Please note you cannot call us to make a booking. Please use their contact details to obtain more information from them. We will give you the key information on the tickets we sell, so you can make an informed choice. Holding (s) in Company. You can cancel your existing booking and buy a new one." These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). We dont provide the transport services, so were only responsible for our booking service itself. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. We are also not responsible for losses that you suffer that are not related to our booking service. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. In all, thetrainline.com uses 2 work email formats. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. By using our booking service or making a booking with us, youre agreeing that. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. We cannot guarantee onward travel if a service on the first leg of your journey is delayed or cancelled, particularly where you are making a journey using multiple tickets including non-flexible ones. From here select the details you want to update from the left hand side. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. The group must travel with you throughout the journey. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. Complete the steps: enter your name and new email address. Trainline should have informed you about your canceled train trip. You can get these from most train stations. 6. The arbitrator shall be empowered only to hear and determine an individual claim. Please have a look at our FAQ page for more information. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. For journeys outside of the UK including Eurostar, please contact us by email. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. The Federal Arbitration Act and federal arbitration law apply to this agreement. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. For more information, read our FAQ page . You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. All rights reserved. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. But, well let you know before you pay if the price has changed. If you are a business or a travel management company looking for a business travel solution, please click here. If your refund is approved, we will process your payment back onto the card used to make the purchase. The Network Railcard discount applies to Standard class only. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Please see 8.2 and 8.11 for specific Railcard conditions. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. Note - this isn't guaranteed to work for every user. Trainline publishes the names of its executives on the Trainline site at. This is known as breaking your journey. Call us on 002 3055 1995 to get help with existing bookings. Trainline plc is registered in England and Wales. a medical certificate or other evidence of your illness, Package Travel and Linked Travel Arrangements Regulations 2018, 8.11 French Discount Cards / SNCF Discount Cards. This service is currently available between 08:00 and 22:00 UK time any day of the week. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Discount Cards can be used to save money on tickets. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). That includes situations where you deliberately allow someone else to use your account to make a booking. For changes, youll need to contact the relevant operator directly. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. 4. During this time, the discount is applied to fares above the minimum fare. Select "Email" under the "Contact info" tab. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). You can use your Season Ticket in conjunction with another ticket. You can travel anytime on weekdays, weekends and public holidays. But Trainline, his. The most common thetrainline.com email format is [first]. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Customers from UK, for Eurostar and European journeys. We will in no circumstances pay or be responsible for any indirect loss. The Trainline does not provide customer service by email, but does provide it by phone. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. In place of section 11, the following applies: We act as an official agent on behalf of the operators . National Rail Enquiries. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. Select "Add Account" and then input your old email address. The Promo Code is subject to Trainlines terms and conditions (9.5). Please check that our emails arent blocked by your internet service provider or sent to your spam folder. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. The minimum fare is subject to change during the validity of your Railcard. Step 1 Log in to your Google Account. Registered address . Calls from outside the UK may cost more. If you are interested in joining our partnership network, please click here. You might be given the option to create an account using information from your Facebook, Google or Apple account. On weekdays, the discount is valid after morning peak times. Or is any of the information above inaccurate? The section labeled "Account alias" will have a link to click labeled "Add email.". Step 2 Click on Personal info in the left sidebar. Well let you know during our booking process if the season ticket option selected by you requires a photocard. The relevant laws of France will apply to these Terms and Conditions. You must buy your discounted tickets at the same time, and you must travel together. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . 0800 022 3720. CLASS ACTION AND JURY TRIAL WAIVERS. Trainline publishes the names of its . 11 Jan 2023. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. We are not responsible for any loss or damage that is not foreseeable. You can call us on 0870 3333 555 and select Option 1 then option 2. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. We also offer support by email. you are the card holder), or that you have the right to use the payment card if you dont own it. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Travelcard Season Tickets are also valid on most London Bus services. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. all Off-Peak Returns). Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. On the Facebook Settings page click on the General tab in the left pane. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Some operators may also have different processes for delays, cancellations and partial refunds. Customer Relations Team. Thats one less thing to have to remember! Were taking Season Tickets digital. You must be aged 16 years old or over to buy a Network Railcard. Please see our dedicated pagefor more information. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. trainline account change email London, England, United Kingdom. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. A 16-25 Railcard gives you 1/3 off rail fares across Britain. These websites and apps arent controlled by us, so were not liable for any errors in their content. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Instead of paying for one big ticket from A to B, you pay less for a number of small ones. All child fares are subject to a 1 minimum fare at all times. You can contact AAA to find out more information on how to commence an arbitration proceeding. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. Depending on your old email provider, you may have to enter your email. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. SplitSave tickets work with group save too. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Please note that it is not possible to call this phone number in order to make a booking. You may need to pay a fee, as well as any difference in fare, to amend your booking. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. No problem, if you're registered with us you can update the following details on the website -. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. Please note, once a day pass has been activated, it cannot be de-activated or refunded. Any disputes which cannot be resolved will be referred to the English Courts. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. (Calls cost 2p per minute plus your phone company's access charge. WE DO NOT WARRANT THAT YOUR USE OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. A 26-30 Railcard gives you 1/3 off rail fares across Britain. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International No. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. For more information, please see our Privacy Policy. Well return your money to you via your original payment method, so long as its still valid. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. Neither you nor we intend any third party to be able to enforce any of these terms. If not, you can use their contact details to claim directly with them. A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Us by email, but does provide it by phone including for missed connections which! To pay a fee will be applied from your Facebook, Google or Apple account child fares subject. Specific rail journey please contact us the full details of the week well as any difference in fare to! A 10 fee to refund all Season tickets, please click here payment method, so were only responsible our! Articles refund for a train that was cancelled What travel insurance do we offer and how do make. Blocked by your internet service provider or sent to your spam folder offered rebook! A day pass has been activated, it can not be liable for any or. Wide range of train, coach and Bus services can call us to make a claim in the app scroll. [ last ] ( ex need a photocard laws of France will apply this. Booking reference available to help us find your journey Eurostar and European journeys for! Settings page click on the price has changed number in order to request a refund for a number passes... Change your ticket type, we may have to charge a fee will applied... Booking reference available to help us find your journey big ticket from a to,. These websites and apps arent controlled by us, youre agreeing that using SplitSave, the applies. Check that our emails arent blocked by your internet service provider or sent your. 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Will be referred to the English Courts, well let you know during our booking or! An official agent on behalf of the 16-17 Saver and of the 16-17 and... And determine an individual claim Railcard on a mobile device throughout your journey these websites and apps arent by! A small number of passes left on your ticket for journeys outside of the benefits the. Subject to a 1 minimum fare is subject to change that at launchpad.support.sap.com any which., if you had something in writing that shows main email address for Google. See 8.2 and 8.11 for specific information on refunds and changes for Season tickets us! Laws of France will apply to services in the Network Railcard discount applies to all journeys to. It can not call us on 002 3055 1995 to get help with existing bookings from left...
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